Automated Post-Call QA for BPOs
Navikzaa's core QA platform automates post-call review at scale. Process recorded calls in batches, evaluate them against your custom QA framework, and expand QA coverage beyond manual sampling.
Core Post-Call QA Capabilities
Everything your supervisors and QA leaders need to evaluate conversations and identify compliance risks.
Automated Post-Call Analysis
Evaluate recorded calls against your organization's custom QA guidelines and scorecards.
Script Compliance Tracking
Check required disclosures, verification steps, and script adherence automatically.
Smart Pattern Detection
Identify recurring interaction patterns and surface conversations that may require supervisor review.
Coaching Opportunities
Identify specific areas where agents may need improvement based on conversation analysis.
Agent Tone & Sentiment Evaluation
Analyze conversational signals to identify potential customer experience and communication concerns.
Historical QA Analytics
Track QA trends across agents, teams, shifts, campaigns, or other relevant dimensions.
Designed for Operational Efficiency
BPO supervisors spend endless hours manually listening to small call samples. Navikzaa automates post-call evaluation, empowering QA teams to review calls at scale and give supervisors actionable insights where attention is needed.
Need Live Oversight?
Navikzaa's core QA platform automates post-call review at scale. For organizations that require live oversight, real-time monitoring, live compliance alerts, and agent intervention capabilities can be enabled as an advanced paid deployment.
Elevate Your Call Center QA
Move beyond limited manual sampling. Automate post-call QA across your recorded calls and give your supervisors actionable insights at scale.
Request a BPO Pilot