Simple, Flexible Pricing for BPO QA
Choose a pricing approach that fits your operation. Whether you want predictable agent-based pricing, usage-based QA, or a custom enterprise deployment, Navikzaa can tailor the solution to your requirements.
Tailored Commercial Approaches
Agent-Based Pricing
Predictable pricing based on the number of agents covered by your QA program.
- Automated post-call QA
- Recorded call processing
- AI-powered call evaluation
- Custom QA scorecards
- Script and compliance checks
- Agent and team insights
- Operational reporting
Best for BPOs that prefer predictable monthly budgeting.
Pay for QA Usage
Scale your QA program with your call volume. Pricing can be tailored around the amount of recorded conversation data you need evaluated.
- Automated post-call analysis
- Batch call processing
- Custom evaluation criteria
- QA scoring and insights
- Call-level findings
- Flexible scaling with call volume
Best for operations where call volume varies or QA requirements change over time.
Custom Deployment
For larger BPO operations requiring tailored volumes, multiple campaigns, custom integrations, or advanced capabilities.
- Custom volume and deployment requirements
- Multiple campaigns or operations
- Custom reporting requirements
- Advanced analytics
- Custom integrations
- Dedicated deployment support
- Advanced Real-Time capabilities
- Live compliance and script alerts
- Real-time agent guidance
- Supervisor live intervention workflows
Best for enterprise BPOs with complex operational requirements.
Pricing Built Around Your Operation
Every BPO operation has different call volumes, agent counts, QA requirements, and campaign structures. We tailor pricing around the way your teams actually operate.
Agent Volume
Number of agents and teams covered by QA.
QA Volume
Number of calls or conversation minutes evaluated.
Campaign Requirements
Different scorecards, scripts, workflows, and evaluation requirements.
Deployment Requirements
Standard QA deployment or additional custom integrations and advanced capabilities.
Start With Automated QA. Add Advanced Capabilities When You Need Them.
Navikzaa's core platform focuses on automated post-call QA across recorded conversations. Organizations that require live operational oversight can add advanced real-time capabilities based on their requirements.
Automated Post-Call QA
Standard post-call QA platform for evaluating recorded conversations in batches.
- Automated post-call review
- Recorded call processing
- QA scoring
- Custom evaluation frameworks
- Script and compliance checks
- Agent and team insights
- Reporting and analytics
Real-Time Monitoring & Assistance
Advanced add-on module for operations requiring live call monitoring and real-time intervention.
- Real-time call monitoring
- Live compliance and script alerts
- Real-time agent guidance
- Supervisor live intervention workflows
- Custom deployment and integrations
Note: Advanced real-time capabilities are available as a custom deployment and are scoped according to client requirements.
Let's Build the Right QA Plan for Your Operation
Tell us about your agent volume, call volume, campaigns, and QA requirements. Our team will recommend the most suitable pricing approach and deployment for your operation.