Addressing the BPO Call QA Challenge
Navikzaa is being built to bring automated call quality monitoring and compliance insights to modern contact center operations.
The Problem We Are Solving
Through our research into BPO operations, we identified a recurring challenge: QA teams can manually review only a limited sample of customer interactions, leaving significant portions of call activity unchecked.
Navikzaa is being built to address this challenge with AI-powered call quality monitoring — giving supervisors automated compliance insights, pattern detection, and targeted coaching prompts.
Clean Focus
One core problem addressed: AI-powered call quality monitoring for contact centers.
Supervisor Support
Reduce manual listening overload so supervisors focus on high-impact agent coaching.
Compliance Insights
Automated analysis helps identify script deviations and compliance risks early.
Contact Center Scalability
Flexible rule configurations designed for growing contact centers and BPO operations.
The Story Behind Navikzaa
Navikzaa was founded by Nandhini, a software engineer with over 11 years of experience resolving complex operational software challenges.
Recognizing the operational friction faced by contact center supervisors during QA reviews, she initiated Navikzaa to build software designed specifically around the daily workflow of BPO supervisors and QA managers.
Our long-term vision is to empower BPO teams worldwide with practical, accessible AI tools that elevate conversation quality and compliance.
Evaluate Navikzaa for Your BPO
Request an early BPO pilot evaluation to test AI-powered call analysis with your existing QA team.