Addressing the BPO Call QA Challenge
Navikzaa helps BPOs automate post-call quality assurance, expand QA coverage, and surface actionable insights from recorded customer conversations.
The Problem We Are Solving
BPO quality teams often rely on manual call reviews and limited sampling to evaluate agent performance and compliance. As call volumes grow, reviewing a meaningful share of conversations becomes increasingly difficult.
Navikzaa addresses this challenge by automating post-call QA across recorded conversations — helping teams evaluate more calls, apply consistent QA criteria, and identify conversations that need closer human attention.
Expanded QA Coverage
Evaluate a much larger share of recorded conversations instead of relying only on limited manual sampling.
Supervisor Support
Reduce manual listening workload so supervisors can focus on high-impact quality and coaching priorities.
Quality & Compliance Insights
Identify script deviations, quality concerns, and potential compliance issues through automated evaluation.
Built for BPO Operations
Support different teams, campaigns, and QA requirements across growing contact center operations.
Evaluate Navikzaa for Your BPO
Explore how automated call QA can fit into your existing quality workflow.