Built for BPO Supervisors & QA Leaders
Reduce QA bottlenecks and identify compliance risks without increasing supervisor headcount.
Automated Compliance Flagging
Detect script deviations, mandatory disclosures, and privacy disclaimers automatically across conversations.
Smart Pattern Detection
Algorithms highlight interactions that require supervisor attention, filtering out routine calls.
Automated Supervisor Coaching
Pre-compiled coaching points generated after conversation evaluation for efficient feedback.
Agent Tone & Empathy Analysis
Evaluate customer dissatisfaction signals, agent empathy indicators, and conversation flow.
Scalable Call Evaluation
Expand quality evaluation from limited manual sampling to systematic AI analysis.
Multi-Agent Evaluation Grid
Supervisor dashboard monitoring agent scorecards and performance trends across campaigns.
Compliance Rules Engine
Configure custom compliance protocols for financial, healthcare, and telesales BPO campaigns.
Historical QA Scorecards
Track quality metrics over time by agent, team lead, queue, and client campaign.
Evaluate AI-Powered Call Quality Monitoring
Request an early BPO pilot to see how Navikzaa automates conversation evaluation for contact center operations.