Privacy Policy
Effective Date: September 10, 2026
Navikzaa (“Navikzaa”, “we”, “our”, or “us”) provides AI-powered call quality assurance solutions for BPOs and contact center operations. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, communicate with us, or use our services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Navikzaa may collect information in the following categories:
A. Business and Contact Information
- Name
- Business email address
- Phone number
- Company name
- Job title or role
- Information provided when contacting Navikzaa or requesting a demo/pilot
B. Account and Service Information
Where applicable:
- Login and account information
- Organization and user details
- Service configuration information
- Support communications
C. Call and QA Data
BPO clients may provide recorded customer conversations and related operational data for the purpose of performing call QA, evaluation, reporting, and related services. Examples may include:
- Recorded call audio
- Call transcripts
- Agent identifiers
- Campaign or team information
- QA scorecards and evaluation criteria
- Script or compliance requirements
- Call metadata supplied by the client
- QA results and operational insights
Clients are responsible for ensuring that they have the appropriate rights, permissions, and notices required to provide such information to Navikzaa for processing.
D. Website and Technical Information
- IP address
- Browser and device information
- Pages visited
- General usage information
- Cookies or similar technologies where used
2. How We Use Information
Information collected by Navikzaa may be used to:
- Provide and operate Navikzaa services
- Perform automated call QA and evaluation
- Generate QA scores, findings, reports, and operational insights
- Configure services according to client requirements
- Respond to inquiries and support requests
- Communicate about demos, pilots, accounts, or services
- Maintain and improve service reliability
- Detect misuse, security issues, or unauthorized activity
- Meet applicable legal obligations
Where call or customer data is provided by a BPO client for QA processing, Navikzaa uses that information to provide the services requested by the client and according to the applicable agreement.
3. BPO Client Data and Our Role
For information submitted to Navikzaa by a BPO or business customer for processing through the service, the customer generally determines why the information is collected and how it should be used. Navikzaa processes such information on the customer's behalf to provide the contracted services.
The specific responsibilities of Navikzaa and the customer may be further defined in applicable service agreements or data processing terms.
4. Call Recordings and Customer Information
Navikzaa may process recorded conversations and related information submitted by business customers for call QA purposes.
Business customers are responsible for determining whether their collection and submission of call recordings complies with applicable laws, contractual obligations, consent requirements, and their own privacy policies.
Navikzaa does not independently determine the purposes for which a customer collects its end-customer call data when acting on the customer's behalf.
5. How We Share Information
Information may be shared only as reasonably necessary to operate the service, including:
- Service providers supporting hosting, infrastructure, communications, analytics, security, or other business functions
- Professional advisers where necessary
- Government authorities or other parties when legally required
- Parties involved in a business transfer, merger, acquisition, or similar transaction
We do not sell customer call recordings or personal information as a commercial data product.
6. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
Because no method of electronic storage or transmission can be guaranteed to be completely secure, we cannot guarantee absolute security.
7. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business and service records, resolve disputes, meet contractual requirements, and comply with applicable legal obligations.
Retention of client-provided call recordings, transcripts, and QA data may depend on the applicable customer agreement, service configuration, and operational requirements.
8. International Data Transfers
Navikzaa operates from India and may work with customers and service providers in different countries. Depending on the services used and where customers or service providers are located, information may be processed or stored in jurisdictions outside the country in which it was originally collected.
We take reasonable steps to address applicable data protection requirements for such transfers.
9. Privacy Rights
Depending on applicable law, individuals may have rights regarding their personal information, which may include requesting access, correction, deletion, restriction of processing, or other rights.
Where Navikzaa processes information on behalf of a business customer, requests relating to that information may need to be directed to the relevant customer or organization.
10. Cookies and Website Technologies
Our website may use cookies or similar technologies to support website functionality, understand website usage, and improve the user experience.
Where required by applicable law, we will provide appropriate choices or controls regarding non-essential cookies.
11. Children's Privacy
Our services are intended for businesses and professional users and are not directed to children. We do not knowingly seek to collect personal information directly from children through our business services.
12. Third-Party Services and Links
Our website or services may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage users to review the privacy policies of those services.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, practices, or applicable requirements. Updated versions will be published on this page with an updated effective date where appropriate.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at: